Shipping Information 

We use a variety of different shipping companies depending on the quantity, physical size of the products ordered and where the product is coming from.

We ship from Canberra, Australia the United Kingdom and USA. Standard shipping times are between 1 and 21 days. We can offer express freight from both locations at your cost. Please contact us if you have any specific shipping requests. Please note that sometimes multiple packages can make up a single order and delivery of multiple packages may be a day or two apart.

We do ship Overseas and please understand freight costs will be significant.  Please contact us for an overseas shipping quote.

Warranty 

Warranty Policy

  1. All products sold come with the full manufacturer’s warranty.
  2. We require all warranty products to be sent back to us at our Canberra warehouse.
  3. We will organise a replacement of the faulty good(s)

Warranty Procedure

  1. Give us a call and we’ll issue you with a Return Merchandise Authority (RMA) number via email.
  2. We’ll often ask you to email us through some pictures; this is so we can get the ball rolling with our suppliers in facilitating the warranty.
  3. Return the product to us with the RMA attached. We strongly recommend you use registered post or a courier.
  4. Once we receive the product we will ship out a replacement.

Returns

Returns Policy

 NOTE:  You will need to contact the dealer that you purchased the item from directly to facilitate a return.

 We ask you please choose your purchase carefully.  We will accept products for exchange or credit from change on mind, however the following policy applies.

  1. All returns are subject to a 20% restocking fee.
  2. Your original invoice must be provided.
  3. You will need to pay the cost of freight of the products to be sent back to us and also the cost of the freight of the exchanged products to be sent to you
  4. We are unable to accept any products that have been fitted or are not original saleable condition, this includes any packaging.

If we have made an error sending you the wrong product or short ship your order, then naturally we will rectify this at our cost including shipping both ways.

Returns Procedure

  1. Please call us on 0408 777 091 to obtain a Return Merchandise Authority (RMA) and give us instructions on what you would like to do.
  2. Send the product to be returned along with the RMA back to our Canberra warehouse. We strongly recommend you use registered post or a courier.
  3. We will contact you when we have received your RMA and have issued your replacement

Intended Use

Off-road driving is an inherently dangerous activity.  Some modifications will adversely affect the on road handling characteristics of your vehicle. All products sold by Smithi Engineering are sold for off-road use only. Any other application or use is the responsibility of the purchaser and/or user. Some modifications and installation of certain aftermarket parts will void your original dealer warranty. Modification of your vehicle may create dangerous conditions, which could cause serious bodily injury or death. Buyers of these products hereby expressly assume all risks associated with any such modifications and use. Smithi Engineering also strongly recommends that all products be installed by trained professionals only.

 Conditions of Use

Product Application / Liability Disclaimer

Aftermarket accessories are intended to modify and/or prepare the vehicle for uses that may exceed conditions anticipated by the vehicle manufacturer. The uses include high performance demands and negotiation of rough terrain. These conditions have extreme variance and cannot be controlled by the vehicle manufacturer or aftermarket accessory manufacturer. Therefore, the safe control of your vehicle is entirely your responsibility. Do not purchase parts from Smithi Engineering unless you are willing to exlude Smithi Engineering from any  liability for incorrect use.   You accept correct intended use of the vehicle as your full responsibility.

Off-road driving is an inherently dangerous activity.  Some modifications will adversely affect the on road handling characteristics of your vehicle. All products sold by Smithi Engineering are sold for off-road use only. Any other application or use is the responsibility of the purchaser and/or user. Some modifications and installation of aftermarket parts will void your original dealer warranty. Modification of your vehicle may create dangerous conditions, which could cause serious bodily injury or death. Buyers of products sold by Smithi Engineering hereby expressly assume all risks associated with any such modifications and use. Smithi Engineering also strongly recommends that all products be installed by trained professionals only.